1. About these Terms

These Terms & Conditions ("Terms") govern your access to and use of cadenceskin.com.au (the "Site") and any purchase you make through it.

The Site is operated by CadenceSkin ABN 71523849651 ("we", "us", "our").

By browsing the Site, creating an account, or placing an order, you agree to be bound by these Terms. If you do not agree, please do not use the Site.

These Terms should be read together with our Privacy Policy and Shipping & Returns Policy, which form part of your agreement with us.

2. Who may use the Site

You may use the Site and place orders only if you:

• are at least 18 years old, or are using the Site with the supervision of a parent or guardian;

• have the legal capacity to enter into a binding contract; and

• provide accurate, current and complete information when you order.

We may refuse service, close accounts, or cancel orders at our discretion, including where we reasonably suspect fraud, resale without authorisation, or breach of these Terms.

3. Products and descriptions

We take care to describe and photograph our products accurately. However:

• colours, textures and finishes may appear differently on different screens;

• handmade or small-batch items may vary slightly between units;

• packaging and formulations may change from time to time.

Minor variations of this kind are not defects. If a product is materially different from its description, your rights under the Australian Consumer Law apply (see clause 9).

Products are subject to availability. We may add, withdraw, or change products at any time without notice.

4. Pricing and currency

• All prices are listed in Australian Dollars (AUD) and are inclusive of GST where applicable.

• Prices exclude shipping, which is calculated at checkout, unless otherwise stated.

• We may change prices at any time, but changes will not affect orders we have already accepted.

If a price is listed in error, we are not obliged to supply the product at the incorrect price. Where we identify a pricing error after you have ordered, we will contact you to either confirm the order at the correct price or cancel it and refund you in full.

5. Orders and formation of contract

Placing an order is an offer to buy, not a binding sale. A contract is formed only when we send you an order confirmation or dispatch confirmation.

We may decline or cancel an order (and refund you in full) where:

• the product is out of stock or discontinued;

• there has been a pricing or listing error;

• we cannot ship to your address;

• payment is declined or we suspect fraudulent activity; or

• we are unable to supply for reasons outside our control.

6. Payment

• We accept Visa, Mastercard, PayPal, Apple Pay; After-pay and similar services are not available.

• Payment is processed by our third-party payment providers. We do not store your full card details.

• Your use of a payment provider is subject to that provider's own terms.

• Orders are not dispatched until payment has cleared in full.

7. Shipping and delivery

7.1 Dispatch

We aim to dispatch orders within 2 business days of payment clearing. Dispatch times are estimates only and are not guaranteed.

7.2 Delivery estimates

Delivery timeframes provided by us or by our carriers are estimates. We are not responsible for delays caused by carriers, customs, weather, or other events outside our control.

7.3 International orders

We ship to "most countries"; if you are unsure whether we ship to your country before you place an order, email support@cadenceskin.com

For orders shipped outside Australia:

• You are the importer of record. You are responsible for all customs duties, import taxes, GST/VAT equivalents, and brokerage or handling fees imposed by the destination country. These are not included in the price you pay us and are not refundable by us.

• Customs authorities may open, delay, or seize parcels. We are not liable for such delays or losses.

• If a parcel is returned to us because duties were unpaid or delivery was refused, we will refund the product price less shipping costs and any return charges we incur.

• Some products may not be lawfully importable into your country. It is your responsibility to check before ordering.

7.4 Incorrect addresses

Please check your delivery address carefully. We are not responsible for parcels sent to an address you supplied incorrectly. Re-delivery will be at your cost.

7.5 Risk and title

Risk in the goods passes to you on delivery to the address you supplied (or to a nominated collection point). Title passes when we have received payment in full.

7.6 Lost or damaged parcels

If your order has not arrived within 14 business days of the estimated delivery date, or arrives damaged, contact us at support@cadenceskin.com and we will work with you to resolve it. Nothing in this clause limits your rights under clause 9.

8. Digital products

The following applies to any digital or downloadable product (including printable journals and PDFs):

• Delivery is by download link or email following payment. Access is provided within 1 hour.

• Licence. You receive a limited, non-exclusive, non-transferable licence to use the file for your own personal, non-commercial use. You may print copies for your own use.

• You may not resell, redistribute, share, sublicense, upload to file-sharing services, or use the file (in whole or in part) for commercial purposes, including printing and selling copies, without our prior written permission.

• Download links may expire after 7 days or 3 downloads. Please save your file promptly.

• No change-of-mind refunds. Because digital products are delivered instantly and cannot be returned, we do not offer refunds or exchanges for change of mind once the file has been downloaded or the download link has been issued.

• Your legal rights still apply. If a file is corrupted, will not download, is not as described, or is otherwise faulty, contact us (including screenshots of errors) and we will replace it or refund you. Nothing in this clause excludes the consumer guarantees described in clause 9.

• Technical requirements. You are responsible for having the software and hardware needed to open and print the file (for example, a PDF reader). We are not responsible for your inability to access a file due to your own device or software.

9. Your consumer rights, returns and refunds

9.1 Australian Consumer Law

Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law.

For major failures, you are entitled to a replacement or refund, and to compensation for any other reasonably foreseeable loss or damage. You are also entitled to have goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.

Nothing in these Terms excludes, restricts or modifies any right or remedy you have under the Australian Consumer Law. Where we are permitted to limit our liability, we do so as set out in clause 13.

9.2 Faulty, damaged or incorrect items

Contact us at support@cadenceskin.com.au within 7 days of delivery with your order number and photographs. We will assess the issue and, where a consumer guarantee applies, provide a repair, replacement or refund as required by law.

9.3 Change of mind — physical products

We are not required by law to accept change-of-mind returns, but we do, on the following basis:

• You must contact us within 14 days of delivery.

• The item must be unused, unopened and in its original condition and packaging, with any seals intact.

• You pay the return postage, and we recommend using a tracked service — we cannot refund items we do not receive.

• Once we receive and inspect the item, we will refund the product price (original shipping is not refunded) to your original payment method within 7 business days.

9.4 Items excluded from change-of-mind returns

For hygiene and safety reasons, we cannot accept change-of-mind returns on:

• skincare, cosmetic or personal-care products once opened, used, or with the seal broken;

• digital or downloadable products (see clause 8);

• gift cards;

• sale, clearance or final-sale items; and

• custom, personalised or made-to-order items.

This exclusion does not apply to faulty items. If any of the above is faulty, unsafe, or not as described, your rights under clause 9.1 still apply in full.

9.5 International returns

Return shipping on international change-of-mind returns is at your cost, and we do not refund duties or taxes paid to your local authorities. You may be able to claim those back from your customs authority directly.

10. Skincare, wellbeing and general information disclaimer

Our products and any content on the Site — including journal prompts, guides, blog posts and product information — are provided for general informational and personal wellbeing purposes only. They are not medical, dermatological, psychological or therapeutic advice, and are not a substitute for advice from a qualified professional.

• Patch test any skincare product before full use.

• Discontinue use and seek medical advice if you experience irritation or an adverse reaction.

• Check the ingredients list if you have allergies, sensitivities, are pregnant or breastfeeding, or have a skin condition.

• If you are experiencing distress or a mental health concern, please speak with a qualified health professional. Our journals are a record aid, not a therapeutic tool or a substitute for care.

You use this information and these products at your own discretion and risk.

11. Intellectual property

All content on the Site — including text, product designs, journal layouts and prompts, photographs, graphics, logos, and the names CadenceSkin — is owned by us or our licensors and is protected by copyright and trade mark law.

You may view and print pages for your own personal, non-commercial use. You may not, without our prior written consent:

• copy, reproduce, republish or redistribute our content;

• use our content or product photography to sell or promote your own products;

• scrape, data-mine, or use automated tools to extract content from the Site; or

• use our content to train machine learning or AI systems.

12. Acceptable use and user content

You agree not to use the Site to:

• breach any law or infringe anyone's rights;

• transmit malicious code, or interfere with the Site's operation or security;

• attempt to gain unauthorised access to any part of the Site or another user's account; or

• post content that is unlawful, defamatory, harassing, misleading, or infringing.

If you submit a review, comment, photo or other content, you grant us a non-exclusive, royalty-free, worldwide licence to use, reproduce and display that content in connection with our business, including in marketing. You confirm you own or have the rights to the content you submit. We may remove any user content at our discretion.

13. Disclaimers and limitation of liability

This clause is subject to clause 9.1. Nothing here excludes or limits any right you have under the Australian Consumer Law or any other law that cannot lawfully be excluded.

To the maximum extent permitted by law:

• The Site is provided "as is". We do not warrant that it will be uninterrupted, error-free, or free of viruses.

• We are not liable for any indirect, incidental, special or consequential loss, or for loss of profit, revenue, data, or goodwill.

• Where we are able to limit our liability for a breach of a consumer guarantee, our liability is limited (at our option) to replacing the goods, supplying equivalent goods, repairing the goods, or paying the cost of doing so.

• Our total aggregate liability to you in connection with any order is otherwise limited to the amount you paid for that order.

We are not liable for failure or delay in performing our obligations where caused by events outside our reasonable control, including natural disasters, pandemics, industrial action, carrier failures, supplier failures, or outages of the Site or our payment providers.

14. Indemnity

You agree to indemnify us against any claim, loss, or cost arising from your breach of these Terms, your misuse of the Site, or your infringement of any third party's rights — except to the extent the loss was caused by our own negligence or breach.

15. Third-party links and services

The Site may link to or rely on third-party websites and services (for example, payment providers, shipping carriers, and social media platforms). We do not control these and are not responsible for their content, practices, or terms. Links are not endorsements.

16. Privacy

We collect and handle your personal information in accordance with our Privacy Policy and the Privacy Act 1988 (Cth). Please read it before using the Site.

17. Suspension and termination

We may suspend or terminate your access to the Site or any account, without notice, if you breach these Terms or if we reasonably believe your use poses a risk to us, other users, or the Site. Clauses that by their nature should survive termination (including clauses 11, 13, 14 and 19) will continue to apply.

18. Changes to these Terms

We may update these Terms from time to time. The current version will always be published on this page with the "Last updated" date. Changes take effect when published, and the Terms in force at the time you place an order are the ones that apply to that order. Please check this page periodically.

19. Governing law

These Terms are governed by the laws of Victoria, Australia. You and we submit to the non-exclusive jurisdiction of the courts of [STATE] and the courts of appeal from them.

If you are a consumer in another country, you may also have the benefit of mandatory consumer protections under the laws of your own country. Nothing in this clause deprives you of those protections.

20. General

• Severability. If any part of these Terms is found to be unenforceable, the rest continues to apply.

• No waiver. If we do not enforce a right, that is not a waiver of it.

• Entire agreement. These Terms, together with our Privacy Policy and Shipping & Returns Policy, form the entire agreement between us regarding your use of the Site.

• Assignment. You may not assign your rights under these Terms. We may assign ours in connection with a sale or restructure of our business.

21. Contact us

Questions about these Terms, an order, or a return:

CadenceSkin Email: support@cadenceskin.com ABN: 71523849651

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